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Location: Philadelphia, PA

Targeted Case Manager

Full Time


  • Applies general knowledge of Recovery services to complete small projects or conduct a series of tasks with a limited degree of supervision.
  • Works with participants to identify, develop, and access supports to increase his/her success in community integration and community inclusion.
  • Supports and teaches recovery and recovery tools, and models personal responsibility, self-advocacy, and hopefulness.
  • Facilitates the participant’s self-review of progress upon each encounter.
  • Develop supportive relationships with participants and significant others in a variety of settings to ensure proper connection with the participant, and to ensure the creation of a support system for the participant.
  • Providing crisis intervention and de-escalation to participants as necessary, which may require working extended hours and a rotating schedule for weekend coverage.
  • Evaluating each participant’s strengths and needs, while documenting all services provided.
  • In conjunction with the participants, develop a strengths based service plan / recovery plan and supporting the participant in carrying out their recovery plan.
  • Assist the participants in identifying and accessing community resources for developing natural supports to increase his/her success in the community.
  • In partnership with each participant assesses their hopes, strengths, accomplishments and challenges in order to achieve his/her stated goals.
  • In partnership with each participant develop the recovery plan and his/her support system in order to support him/her in becoming self-sufficient.
  • Supports participants in the self-management of critical or crisis situations.
  • Supports participants in coordinating with or in choosing his/her significant and relevant supports in order to arrange services or resources to achieve his/her goals.
  • Assists the individual in preparation and recording of the peer support recovery plan, encounter notes, and other documents that verify service delivery using person-first language in some cases, in a timely manner according to established quality and regulatory standards.


  • Enters participant data in the Electronic Health Records system upon intake.
  • Ensures that all participants’ visits are documented in EHR immediately.
  • Ensures that all data is correct by verifying information with the participant on every visit.


  • Participates in weekly 1:1 supervision and daily team meetings discussing and assessing participants in various life domains.
  • Creates weekly schedule, two week in advance that meets existing program productivity standards and supervision.
  • Participates in staff meetings and trainings.


  • Provides technical information to service managers, and executes routine assignments within a service.
  • Demonstrates level of knowledge and skills within a specific activity to consistently meet or exceed service requirements.
  • Reports any activities that may violate established laws, regulations, policies or procedures. Raises questions about any actions contrary to law or policy taken by another staff member or employee or yourself, and reports the matter to management or to the Director – Compliance or Human Resources.
  • Must exemplify and model the values of MHP’s recovery oriented principles of Respect, Personal Responsibility, Self Determination, Hope, Support, Empowerment, Cultural Awareness, Education and Learning, and utilizing a Strengths-Based perspective when performing job duties and encourage others to do the same.
  • Other duties as assigned.


  • Bachelor’s degree with major course work in one of the following areas:  sociology, social work, psychology, gerontology, anthropology, criminal justice, theology, nursing, counseling or education; or be a registered nurse whose duties will be limited to TCM responsibilities only;
  • At least two years of behavioral healthcare experience.
  • Must be able to create, read and send e-mail through Gmail, create word documents in Microsoft Word, use Gmail calendar and work within an internet/intranet environment.
  • Must possess a valid driver’s license.
  • Must have access to a car to use for work on a daily basis. Must have automobile insurance coverage at the state requirement levels and current state registration.
  • Must have a BHTEN certification or be able to obtain one within one year of hire date.
  • Must possess basic computer skills to perform job duties including desktop computing, email, time sheet management, electronic health records, using Microsoft Office Applications, ADP and other relevant software.
  • Must have basic electronic communication and internet skills.
  • Must be able to use new computer systems and/or software functions as they become available.
  • If applicable, must be able to qualify for and obtain a prison ID.


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